Technology Snapshot

Capabilities
ACD - CTI - IVR – CRM - Inbound Call Routing - Data Quality Management Workforce Management - Agent Monitoring Reporting - Predictive Dialing.

Internet
Dedicated powerful fiber optic network that can support up to 50MB of bandwidth, and multiples T1 for backup. (We don’t take risks and have deployed services from three different providers).

Routers
All Cisco routers, & switches.

Power Supply
All business compounds have 1 backup generator (80 kw) that could run for months.

UPS
Instant on, keeps systems operational.